TeamClaim
Learn from your errors - and learn to avoid them.
TeamClaim is an integrated complaint-management system for problem recording, evaluation, processing, and documentation. TeamClaim combines the communications from customers, suppliers, and project managers for each complaint entered. Every complaint is processed in accordance with a standard workflow involving project managers, standard response times, etc.
The heart of the system is the automated 8D reporting process, which supplies all participants promptly with the necessary information. TeamClain ensures complete transparency, both for the firm and its clients, thus promoting customer loyalty.
TeamClaim also supports the principle of "kaizen", or contant process improvement, by generating preventive measures. Error correction costs are thereby minimized. TeamClaim creates quality for a firm's future.
Problems in the customer-supplier relationship (i.e. wrong deliveries, complaints, etc.) can lead to serious conflict, which must be kept to a minimum. That's why each problem itself, and all measures for its resolution, must be appropriately documented. TeamClaim views the problem reporter as a partner to be kept informed throughout the problem management process.
Manage claims successfully, and improve customer relations through quality.
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